Check-in and Check-out
Check-in/Check-in Time: From 4:00 PM
This schedule allows us to ensure the house is completely clean, tidy, and ready to welcome you. After the previous guest leaves, our team needs time to perform a deep cleaning, check everything is in good condition, and prepare the house so you can enjoy it in the best possible condition.
Check-out time: By 11:00 a.m.
Check-out must be no later than 11:00 a.m.
This schedule gives us enough time to thoroughly clean and prepare the house for our next guests. It also allows us to check that everything is in order and in good condition, and to attend to any necessary repairs or maintenance.
Why is it important to respect these times?
To ensure the house is in perfectcondition for you and future visitors.
To maintain the cleanliness, safety, and good condition of the natural area and the property.
So that everyone can enjoy a pleasant and hassle-free experience.
How to leave the house when you leave:
Collect all your trash and place it in the containers provided on the property or in the street containers.
Turn off all lights, appliances, and air conditioning to save energy and maintain security.
Close doors and windows tightly to protect the house and prevent water or unwanted animals from entering.
If you used the kitchen, clean the surfaces, wash the utensils, and leave everything tidy.
Leave the keys in the safe.
We are in a protected natural environment: avoid leaving objects or trash in the forest or in common areas.
Additional rules for caring for the house and the surrounding area:
Please respect the flora and fauna of the surrounding area. Do not disturb or damage plants, trees, or animals.
Do not light fires.
Use established trails and paths, avoiding areas of sensitive vegetation.
If you find any problems or damage to the house, please notify us immediately so we can resolve it.
Keep music and conversations at a respectful level so as not to disturb the wildlife or other guests.
Important Notes:
The house is located in a natural setting, so we ask you to be respectful of the flora, fauna, and neighbors.
Enjoy the tranquility, but also care for and protect this beautiful space so others can enjoy it in the future.
If you need help, additional information, or have any concerns during your stay, please do not hesitate to contact us.
Thank you for taking care of the house and the surroundings! We hope you have a wonderful experience, full of peace and connection with nature.
Pleiades Garden Rules
To ensure a pleasant, safe, and harmonious stay for everyone, we ask that you respect the following rules.
1. Visitors and Safety
For the safety and peace of mind of all our guests, visitors are not allowed on the premises without the express authorization of the host. This is essential to ensure that only authorized and registered individuals have access to our facilities.
Furthermore, to maintain a safe and controlled environment, it is important that everyone within the hotel is registered in the accommodation system and considered a guest. This helps prevent unwanted situations and ensures that everyone can enjoy a safe and comfortable environment.
2. Hotel Quiet Rules (10:00 PM to 10:00 AM)
Hello! To ensure a peaceful and pleasant stay for all our guests, we ask that you respect the following quiet rules during the evening and morning hours:
From 10:00 PM to 10:00 AM, we ask that you maintain a low noise level in all areas of the hotel. This includes conversations, music, television, and any activity that could cause disturbance.
Please avoid making loud noises in the rooms, hallways, and common areas during these hours. If you need to speak to someone, please do so in a low or gentle voice.
If you must engage in any activity that generates noise, such as using the television or playing music, please do so before 10:00 PM or after 10:00 AM, to avoid disturbing other guests.
Respecting everyone's rest is very important so everyone can enjoy a good night's sleep and start the day with energy.
In case of emergencies or special situations, please contact the reception desk so we can help you manage any issues without disturbing others.
3. Use of Common Areas and Services
Common areas must be kept clean, tidy, and in good condition to ensure a pleasant, safe, and comfortable environment for all guests and visitors.
Smoking is strictly prohibited in the homes and enclosed spaces to protect the health and well-being of all.
The equipment and facilities located in the common areas, as well as those in the homes, must be used only for their intended and designed purposes.
Please respect the established schedules for the use of common areas to ensure the peace and quiet of all.
Please avoid making excessive noise or disturbing other guests, especially at night, to maintain a harmonious environment.
It is prohibited to bring objects or animals that could damage the facilities or disturb other guests into the common areas.
Guests are encouraged to take care of and respect the facilities and furnishings, reporting any damage or inconvenience to the host.
4. Pool Safety Rules
Welcome to our pool! To ensure everyone enjoys it safely and pleasantly, we ask you to keep the following recommendations in mind:
Guests Only: The pool is reserved exclusively for those staying with us. Thank you for your understanding!
Important Prohibitions:
For health and safety reasons, food, drinks, pets, and personal hygiene products are not allowed in the pool area.
Please avoid bringing dangerous objects such as glass or sharp or pointed objects.
Hygiene and Safety:
It is very important to shower before entering the pool to keep the water clean and healthy for everyone.
Please wear appropriate footwear when using the pool area to avoid slips and falls.
Safe Conduct:
Please avoid running or dangerous jumps that could cause accidents.
To prevent spinal injuries, diving is prohibited.
Child Supervision:
Children under 12 years old must always be accompanied by a responsible adult during their time in the pool. Constant supervision helps prevent accidents and ensures that little ones enjoy themselves safely.
We remind you that adults are responsible for the care of children at all times.
Enjoy responsibly:
Following these rules helps create a safe and fun environment for everyone. Your cooperation is very important!
If you have any questions or need assistance, please don't hesitate to contact the hotel staff. Enjoy your time in the pool!
5. Parking and Traffic
To ensure a comfortable and safe stay for all our guests, we ask you to follow these simple rules regarding parking and traffic:
Parking in the private area:
Parking is only permitted in the hotel's private outdoor parking spaces.
Use of the indoor parking:
The indoor parking may be used in the following cases:
When there is no availability in the private outdoor parking.
People with reduced mobility, including those using walkers, wheelchairs, etc.
Elderly guests who require additional accommodations.
Families with young children who need assistance carrying shopping or luggage.
Traffic:
Please drive carefully and follow posted signs to ensure the safety of all guests.
We greatly appreciate your cooperation in maintaining an orderly and safe environment during your stay. If you need assistance or have any questions, our staff will be happy to help.
6. Hygiene and Health
The health and well-being of our guests are our priority. Therefore, we ask you to follow these recommendations to maintain a healthy and safe environment for everyone:
Reporting Symptoms:
If you experience symptoms of illness, please inform us immediately. This will allow us to take the necessary measures to protect your health.
Preventing Insect Inconvenience:
Since we are in close contact with nature, mosquitoes may be present in outdoor areas. To prevent inconvenience we recommend:
Using screens on windows and doors when they are open.
Avoid leaving windows or doors open with the lights on at night, as this attracts mosquitoes.
7. Environmental Care and Responsibility
· Please do not flush paper, wipes, trash, or hygiene products down the toilet. These materials must be disposed of in designated containers to prevent possible damage. · It is very important to remember that we are located in a natural environment, without municipal sewage systems, where septic tanks or cesspools are responsible for managing wastewater. Therefore, any object or debris that obstructs these systems can cause serious problems, such as blockages, unpleasant odors, and environmental damage.
Trash and Recycling
· We would greatly appreciate it if, at the end of your reservation, you could separate your trash into the designated recycling bins. This helps us keep our environment clean and contribute to the sustainability of the planet.
Yellow Bin: plastic containers, cans, and cartons
Blue Bin: paper and cardboard, such as newspapers, boxes, etc.
Green Bin: glass, such as bottles, jars, and pots
Gray Bin: non-recyclable or non-recyclable waste
Brown Bin: organic waste, food scraps, fruit and vegetable peelings, coffee grounds
General Rules for Pets
If your pet barks a lot or shows aggression, this place is not suitable for it. Refrain from bringing it if you know it could cause problems, or if it relieves itself inside the apartment, destroys furniture, plants, or attacks cats.
· 🐾 Always notify the host that you are bringing a pet. Maximum 1 pet per home.
· 🛏️ It is mandatory to bring your pet's bed and a blanket to protect the furniture.
· 🚫 Prohibited: Getting on beds and sofas.
· 🚿 Do not use towels or bedding from the accommodation for your pet.
· 🦮 Short Leash: Always supervise your pet.
· 🚫 Do not leave your pet alone: In rooms or in the gardens without authorization.
· 🗑️ Pick up: Always pick up waste with bags and place it daily in a public trash container outside the premises.
· 🐾 Respect: Make sure your pet respects other animals.
· 🦮⚖️ You are responsible for your pet and any damage it may cause.
· 🚫 Do not allow it access to reserved areas or other homes, including the pool.
Damage Liability Policy
1. Guest Responsibility
The guest agrees to care for and maintain the property's facilities, furniture, appliances, and fixtures in good condition during their stay. Any damage caused by negligence, misuse, or accident will be the guest's responsibility and must be repaired or replaced at their own expense.
In the event of damage, the guest must immediately inform the host and be responsible for any necessary repairs or replacements.
2. Proper Use of Facilities
Guests are requested to use the facilities responsibly and respect the rules of coexistence and safety.
3. Inventory
The guest agrees to return the inventory of fixtures and fixtures in the same condition as received.
4. Insurance and Guarantees
The property is not responsible for personal damage or loss to the guest.
5. Damage Procedure
In the event of damage or loss, the guest must notify the host, who will assess the extent of the damage and determine the appropriate course of action, including possible additional charges.
6. Responsibility for Use of Common Property
Guests are responsible for proper use of the common areas and the objects found therein, avoiding misuse or causing damage.
